Payment and Cancellation Policy

 

Non-Refundable Course Deposit:

Deposits are due at time of registration; however, if a course cancellation occurs greater than 60-days prior to the course start date, the deposit can be transferred to another course registration or become customer credit on file to be used at a later date. Customer Credit expires 180 days from the date it was accrued. In summary,

  • Deposit(s) are non-refundable
  • Deposit(s) may become customer credit if cancellation occurs at least 60 days’ prior to course start date
  • Deposit(s) are forfeited if cancellation occurs less than 60 days’ prior to course start date
  • Deposit(s) may be transferred without penalty to another course enrollment in the case of an opening from a course waiting list
  • No deposit is required to add your name to an existing Wait List. See “Course Wait List” information below for further information.

Final Course Payment:

Payment is due 60 days prior to the course start date; however, if registration occurs within 60 days of course start date, tuition is due in full at time of registration. In summary,

Tuition Balance is non-refundable

Tuition Balance is due in full 60 days prior to the course start date

Tuition Balance may become customer credit if cancellation occurs at least 30 days’ prior to course start date

Tuition Balance is forfeited if cancellation occurs less than 30 days’ prior to course start date

Payment Options

There are 4 Payment Options available during the online registration check-out process. (Note: Alternate arrangements can be made as needed. Please contact the Kois Center for assistance).

Total tuition is due in full 60 days prior to the course start date.

Option #1: Payment in Full at time of registration

If registration occurs less than 60 days prior to the course start date, tuition is due in full at time of registration and, therefore, this would be the only available payment option. Please contact the Kois Center directly to discuss any special circumstances.

 

Option #2: Deposit & Final Payment

Pay course deposit(s) at time of registration with remaining balance automatically charged to your credit card 60 days prior to your course(s) start date. This scheduled automatic final payment will be charged to the same credit card used during the initial registration process.

 

Option #3: Deposit & Installment Plan

Pay course deposit(s) at time of registration. The remaining balance will then be automatically charged in equal monthly installments with the final course payment charged at least 60 days prior to course start date. These scheduled automatic payments will be charged on the 15th of every month to the same credit card used during the initial registration process. An email receipt will be sent automatically from the website to confirm each payment and you will receive notification from the Kois Center if any interruptions occur to this installment plan.

Option #4: Kois Center Financing

The Kois Center has an option to finance courses for up to 5 years regardless of the date of the course. Financing is based on credit score of the borrower. For more information click here.

Non-Refundable Course Deposit:

Deposits are due at time of registration; however, if a course cancellation occurs greater than 60-days prior to the course start date, the deposit can be transferred to another course registration or become customer credit on file to be used at a later date. Customer Credit expires 180 days from the date it was accrued. In summary,

  • Deposit(s) are non-refundable
  • Deposit(s) may become customer credit if cancellation occurs at least 60 days’ prior to course start date
  • Deposit(s) are forfeited if cancellation occurs less than 60 days’ prior to course start date
  • Deposit(s) may be transferred without penalty to another course enrollment in the case of an opening from a course waiting list
  • No deposit is required to add your name to an existing Wait List. See “Course Wait List” information below for further information.

Final Course Payment:

Payment is due 60 days prior to the course start date; however, if registration occurs within 60 days of course start date, tuition is due in full at time of registration. In summary,

Tuition Balance is non-refundable

Tuition Balance is due in full 60 days prior to the course start date

Tuition Balance may become customer credit if cancellation occurs at least 30 days’ prior to course start date

Tuition Balance is forfeited if cancellation occurs less than 30 days’ prior to course start date

Payment Options

There are 4 Payment Options available during the online registration check-out process. (Note: Alternate arrangements can be made as needed. Please contact the Kois Center for assistance).

Total tuition is due in full 60 days prior to the course start date.

Option #1: Payment in Full at time of registration

If registration occurs less than 60 days prior to the course start date, tuition is due in full at time of registration and, therefore, this would be the only available payment option. Please contact the Kois Center directly to discuss any special circumstances.

 

Option #2: Deposit & Final Payment

Pay course deposit(s) at time of registration with remaining balance automatically charged to your credit card 60 days prior to your course(s) start date. This scheduled automatic final payment will be charged to the same credit card used during the initial registration process.

 

Option #3: Deposit & Installment Plan

Pay course deposit(s) at time of registration. The remaining balance will then be automatically charged in equal monthly installments with the final course payment charged at least 60 days prior to course start date. These scheduled automatic payments will be charged on the 15th of every month to the same credit card used during the initial registration process. An email receipt will be sent automatically from the website to confirm each payment and you will receive notification from the Kois Center if any interruptions occur to this installment plan.

Option #4: Kois Center Financing

The Kois Center has an option to finance courses for up to 5 years regardless of the date of the course. Financing is based on credit score of the borrower. For more information click here.

You understand and agree to the following cancellation and refund
provision:

Cancellation Sixty or More Days in Advance.

If you cancel your course registration sixty (60) or more days prior to the scheduled course start date and are current on the payment terms
of the course registration fee up to your cancellation date, then your Customer Credit with respect to this cancelled course will be available to you to apply towards the payment of another course registration fee and/or the purchase of Products (as provided in Section 15) as
designated by you through your customer profile on the Kois Website. To the extent you applied your Kois Bucks toward the payment of such course registration fee such Kois Bucks will become available for your use as provided in and subject to the terms of this Agreement
as if you never applied them. You will have one hundred eighty (180) days to designate how your Customer Credit that is attributable to the cancellation of your course registration should be applied. To the extent you fail to designate how any portion of such Customer Credit is to be applied within such 180-day period then the undesignated portions of such Customer Credit shall be forfeited to Kois as of the end of such 180-day period. Until you designate how a portion of the balance your Customer Credit is to be applied, Kois shall be entitled to commingle undesignated portions of your Customer Credit with its other funds and you will not be entitled to receive any credit for any interest accrual thereon. If you are paying the course registration fee on your credit card in installments (excluding any amount represented by the application of your Kois Bucks), Kois will immediately cease all further all credit card transactions after confirmation of your cancellation.

Cancellation more than Thirty Days but less than Sixty Days in Advance.

If you cancel your course registration thirty (30) or more days but less than sixty (60) days prior to the scheduled course start date and are current on the payment terms of the course registration fee up to your cancellation date, then the amount of any processing fee paid by you and your deposit (including any amount of your deposit represented by the application of your Kois Bucks or Customer Credit) will be forfeited to Kois but the balance of your Customer Credit attributable to the cancellation of your course registration will be available to you to apply towards the payment of another course registration fee and/or the purchase of Products as designated by you through your customer profile on the Kois Website. To the extent you applied your Kois Bucks toward the payment of such course registration fee such Kois Bucks (excluding those Kois Bucks applied to your deposit) will become available for your use as provided in and subject to the terms of this Agreement as if you never applied them. You will have one hundred eighty (180) days to designate how the balance of such Customer Credit should be applied. To the extent you fail to designate how any portion of such balance is to be applied within such 180-day period, the undesignated portion of such Customer Credit shall also be forfeited to Kois as of the end of such 180-day period. Until you designate how a portion of the balance of such Customer Credit is to be applied, Kois shall be entitled to commingle undesignated portions of your Customer Credit with its other funds and you will not be entitled to receive any credit for any interest accrual thereon.

Cancellation less than Thirty Days in Advance

If you cancel your course registration less than thirty (30) days prior to the scheduled course start date, then the total amount that you have paid for such course up to the cancellation date whether by cash, credit card, Customer Credit or Kois Bucks shall be forfeited to Kois as of the cancellation date.

Form of Communications to Kois

All cancellations, designations and rescheduling requests are to be initiated by you through your profile on the Kois Website. If you are unable to access your profile on the Kois Website, any cancellation, designation and/or rescheduling must be in writing and sent to Kois by email or by fax. You shall be responsible for confirming receipt by Kois of your cancellations, designations and/or rescheduling.

Cancellation by Kois

Kois reserves the right to cancel courses in cases of insufficient enrollment or in other circumstances. In the event your registered course is cancelled by Kois, you will be notified at least ninety (90) days prior to the scheduled course start date and be given the right to have all or some of the payments made by you in cash or by credit card and that were applied towards such course registration fee (excluding any application of your Kois Bucks and your Customer Credit) refunded to you. If you elect to have all or a portion of such amount refunded to you, Kois shall do so within sixty (60) days following its receipt of your written election. To the extent you do not request a refund of a portion thereof within the time period stated in the cancellation notice, the amount that is not refunded shall be treated as part of your Customer Credit that is attributable to the cancellation of this course for possible future use as permitted under this Section 4e. You will have one hundred eighty (180) days from the date Kois notifies you of the course cancellation to designate how the amount that is treated as your Customer Credit pursuant to the terms of this Section 4e is to be applied. If you fail to designate how any portion of such Customer Credit is to be applied within such one hundred eighty (180) days period, then the undesignated portion of such Customer Credit shall also be forfeited to Kois as of the end of such one hundred eighty (180) days period. Until you designate how a portion of the balance of such Customer Credit is to be applied, Kois shall be entitled to commingle undesignated portions of such Customer Credit with its other funds and you will not be entitled to receive any credit for any interest accrual thereon. If you applied Kois Bucks towards the payment of the course registration fee prior to Kois cancelling such course, then the number of Kois Bucks that you applied towards the course registration fee shall be restored to you for your use as provided in and subject to the terms of this Agreement as if they had never been applied.

Guaranteed Satisfaction

Kois will give you a full refund of a course registration fee excluding any processing fee paid by you and that amount of course registration fee to which you applied your Kois Bucks if you: (i) are not 100% satisfied with the registered course after attending; and (ii) you notify Kois of your request for refund and the reasons for your dissatisfaction in writing within ten (10) days after completion of the course in accordance with Section 4d. If Kois gives you a refund as provided in this Section 4f, then the number of Kois Bucks that you applied towards the course registration fee shall be restored to you for your use as provided in and subject to the terms of this Agreement as if they had never been applied.

No Liability for Other Expenses and Costs

Except for the refund of a portion of the course registration fees paid to Kois, as expressly stated in this Agreement, Kois will at no time be responsible for expenses incurred by you or on your behalf.

Right to Cancel Your Registration for a Course

Notwithstanding any provision of this Agreement to the contrary, you understand and agree that Kois shall have right to cancel your registration for a course for which you are registered to attend, as provided below, because of your nonpayment of the course registration fee:

Nonpayment Thirty Days Prior to Scheduled Course Start Date

If it is thirty (30) days or less before the scheduled course start date of a course for which you are registered and if you have not paid Kois the entire course registration fee for such course, then your registration for such course shall be cancelled due to your nonpayment as of the date Kois notifies you of such cancellation and any payments made by you and applied toward this course registration fee (including any processing fee and any payments which you are credited with making including your application of your Kois Bucks and/or Customer Credit) shall be forfeited to Kois as of the date of such notice.

Nonpayment More than Thirty Days but Less than Sixty Days Prior to Scheduled Course Start Date

If it is more than thirty (30) days but less than sixty (60) days before the scheduled course start date of a course for which you are registered and if you have not paid Kois the entire course registration fee for such course, then your registration for such course shall be cancelled due to your nonpayment as of the date Kois notifies you of such cancellation and the amount of any processing fee paid by you and your deposit (including any amount of your deposit represented by the application of your Kois Bucks and/or Customer Credit) will be forfeited to Kois as of the date of such notice. However the balance of your Customer Credit that is attributable to the course for which your registration has been cancelled will be available to you to apply towards the payment of another course registration fee and/or the purchase of Products as designated by you through your customer profile on the Kois Website. To the extent you applied your Kois Bucks toward the payment of such course registration fee (excluding those Kois Bucks applied towards the payment of the deposit) such Kois Bucks will become available for your use as provided in and subject to the terms of this Agreement as if you never applied them. You will have one hundred eighty (180) days to designate how the balance of such Customer Credit should be applied. To the extent you fail to designate how any portion of such balance is to be applied within such 180-day period, the undesignated portion of such Customer Credit shall also be forfeited to Kois as of the end of such 180-day period. Until you designate how a portion of the balance of such Customer Credit is to be applied, Kois shall be entitled to commingle undesignated portions of your Customer Credit with its other funds and you will not be entitled to receive any credit for any interest accrual thereon.

Nonpayment More Than Sixty Days Prior to Scheduled Course Start Date

If it is more than
sixty (60) days prior to the scheduled course start date of a course for which you are registered and if you have failed to make a required payment towards the course registration fee as of such payment’s due date, then your registration for such course shall be cancelled due to your nonpayment as of the date Kois notifies you of such cancellation and any payments made by you and applied toward this course registration fee (including any Customer Credit that you applied but excluding any processing fee paid by you and excluding the application of Kois Bucks) will become your Customer Credit that is attributable to the course for which your registration has been cancelled and will be available to you to apply towards the payment of another course registration fee and/or the purchase of Products (as provided in Section 15) as designated by you through your customer profile on the Kois Website. To the extent you applied your Kois Bucks toward the payment of such course registration fee such Kois Bucks will become available for your use as provided in and subject to the terms of this Agreement as if you never applied them. You will have one hundred eighty (180) days to designate how your Customer Credit should be applied. To the extent you fail to designate how your Customer Credit is to be applied within such 180-day period the undesignated portion of your Customer Credit shall be forfeited to Kois as of the end of such 180-day period. Until you designate how your Customer Credit is to be applied and before it is forfeited to Kois, it will be held by Kois, who shall be entitled to commingle the amount of your Customer Credit with its other funds and you will not be entitled to receive any credit for any interest accrual thereon.

Method of Crediting

Notwithstanding any provision of this Agreement to the contrary, if you cancel
your course registration under Section 4 above, or if Kois cancels a course for which you are
registered under Section 4e, or if Kois cancels your registration for a course due to your nonpayment
of the course registration fee under Section 5 and if either your deposit and/or your Customer Credit
attributable to the course in question is to be forfeited to Kois, then the following rules shall apply:

Forfeiture of Deposit When Method of Payment Identified

If your deposit is to be forfeited, the method by which the deposit was paid will be what is forfeited to Kois.

Forfeiture of Deposit When Method of Payment Not Identified

If your deposit is to be forfeited but the method by which the deposit was paid was not identified because you paid the deposit and all or a portion of the balance of the course registration fee at the same time and did so with a combination of methods, i.e., credit card charges, application of Kois Bucks and/or application of your Customer Credit, then the forfeiture of the deposit shall be paid to Kois as follows: (i) first by forfeiture of your Kois Bucks that were applied to the course registration fee payment (if any); (ii) second by forfeiture of your Customer Credit applied to the course registration fee if the amount of your forfeited Kois Bucks is insufficient; and (iii) third by accepting your credit card charges or cash payments if the amount of your forfeited Kois Bucks and your forfeited Customer Credit are insufficient.